Knowledge Base | Help Site
If you receive any red X’s (other than application sharing), please enter your email address and we will contact you with assistance.
If your code is not set to auto-record, as the host you can press *2 to start the recording. A message will play indicating that the recording has successfully started.
We currently offer toll-free numbers for the following countries. Please contact our Client Services team by emailing firstname.lastname@example.org or by calling 800-937-7726 to obtain the specific access information.
We do realize that you may experience audio difficulties outside of regular business hours. If immediate assistance is not available during the time of your conference, please use the following suggestions and best practices so that you may resolve audio quality issues as they occur.
General Audio Disturbances are things such as echo, static and background noise and are the are the most common audio disturbances that occur during a teleconference call. They often originate from one participant line which then broadcasts throughout the entire call.
If the above methods do not resolve your audio conference troubles, please email email@example.com to notify us of your situation. Please provide as many details as possible, including the conference code you are currently using.
If you are concerned about future audio conference issues, we do offer after-hours and weekend coverage on a pre-scheduled basis.
Your conference codes come with basic host and participant key command functions:
BONUS: Add the PDF to calendar invites to inform your attendees of available options.
Yes! One-tap solutions can be added to calendar reminders and contacts.
For Androids: Add a new Contact and enter your toll-free access number into the space for ‘phone’ and then select ‘*#’ to add 2 ‘pauses’ before entering your conference code followed by #.
For iPhones: Add a new Contact and enter your toll-free access number into the space for ‘phone’ and then select ‘+*#’ to add 2 ‘pauses’ before entering your conference code followed by #.
In the end, your number will look something like “18883924560,,123456#”
Add this number sequence to your calendar for quick access and a helpful reminder!