telspanhelp, Author at TelSpan

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Online Training

July 26, 2016 By telspanhelp

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TelSpanWeb -- November 24, 2021

Account Center

- Reformatted Poll reports to a more standardized CSV format. Individual user values will now be listed in separate cells instead of having them comma-separated within the same cell.

In-Room Session

- Added a laser-pointer tool to the Whiteboard toolbar. Speakers and users with presentation rights can use this tool to draw attention to specific areas. Whiteboard pointers are colored the same color as the avatar next to their name in the Participants panel.
- Bulk actions are now available in the Participants panel. Speakers now have the option to apply the following actions to the entire audience: give and remove broadcast and presentation permissions, turn the camera off, ask users to turn the camera on, mute the microphone.

TelSpanWeb -- October 7, 2021

TelSpanWeb -- August 25, 2021

Account Center

- - Updated the meeting duration values. Users can now schedule sessions for up to 8 hours.
  - Added a new column to the Session Reports, “Registration Date/Time”. This column will contain the date and time when a user registered for the event.

In-Room Session

- - Added pre-defined layouts to the Forced Layout feature. When applying a layout, users can now choose from 10 pre-defined layouts by clicking the star icon beside the “Apply Layout” button.
  - Added “Ask User to Unmute” option. Speakers can now discreetly ask another speaker to unmute by clicking the muted mic icon next to the speaker’s name which will prompt the user to unmute themselves.
  - Added sharing functionality in the Content Library panel. Speakers can now share and unshare files and folders with other Speakers.
  - Implemented Virtual Backgrounds (Beta). Users can now choose between 8 different predefined backgrounds or choose a blurred version of their real background at any time during the session.

TelSpanWeb -- July 16, 2021

TelSpanWeb -- May 4, 2021

Account Center

- - Added ability to edit names of invitees after invitations have been sent.
  - Increased the maximum number of allowed characters in session titles to 1,000.
  - Added user role to Reports.

In-Room Session

- - Improved in-room interface to provide more flexibility while maintaining ease of use.
  - Updated the active speaker indicator to use a green microphone icon rather than a blue frame.
  - Added video paging option with the ability to choose the number of thumbnails per page.
  - Speakers now have the ability to mute all participants with an option to mute new participants as they join.
  - Speakers can now toggle between public and private questions in the Questions panel.
  - Users will now receive a notification with a download button when a file is made available for download.
  - Added first and last name fields in the in-room invite dialog box.
  - Ability to enable HD streaming from Workspace settings.
  - Added an option to reduce screenshare bitrate in the workspace settings.

Video

- - Implemented a brand-new video engine. You can expect higher quality video while using fewer resources (CPU, Bandwidth).
  - Video paging for tiled, thumbnail, and full-screen modes are now available; this allows you to see any videos even if they are not active.
  - Completed rework of streaming architecture. Active speakers get the highest stream quality possible, while non-active speakers, and thumbnail users, are received in lower bitrates; this makes for an experience that is higher in quality, more bandwidth efficient, and less CPU intensive.
  - Follow the speaker functionality; this assures that the active speaker always gets the spotlight on all modes/layouts except when content is being shared.
  - In tiled mode, the last 9 active speakers are now shown by default. You can increase this to 16 in your Workspace settings. When content is on screen, up to 4 active speakers are displayed.
  - Added pinning functionality in full-screen mode. You can tap on a thumbnail to view it in full-screen mode, unpin by clicking on the pin icon to go back to follow the speaker.

Breakout Rooms

- - Expanded breakout rooms functionality.
  - Added ability to pre-schedule rooms and pre-assign attendees.
  - Users can now import attendee lists via a CSV file when pre-assigning users to breakout rooms.
  - Added a Reset Rooms button to clear added rooms and users from the breakout rooms box.
  - Added Move Users functionality within the breakout rooms pre-assign flow.
  - Option to Allow Participants to Choose Room is now available when pre-scheduling breakout rooms in the Account Center.
  - Added an option to allow users to move freely around breakout rooms. Speakers can activate and deactivate this setting from within the room.
  - Invited speakers will now get info on all breakout links via email.

Fixes

- - Resolved issue wherein the slide changes when a speaker types with arrow or delete keys in the Conversations panel.
  - Resolved recording layout issue to ensure that recordings are in full-screen mode when content is displayed.
  - Resolved issue where the aspect ratio settings did not apply to aspects of the screen.
  - Resolved issue where the Questions and Poll exports were reflecting an incorrect time zone. Exports will now reflect the account holder’s time zone.
  - Improved in-session notifications with more concise messaging.
  - Fixed issue with hybrid audio sessions; creating breakout rooms is no longer possible as this audio type is not supported.
  - Resolved issue wherein the tiles were not showing properly when in edit forced layout mode.
  - Improved function to prevent the login screen from appearing when a user refreshes the session page.
  - Resolved issue wherein some permissions were lost when a user with broadcast/presentation permissions re-entered the room.
  - Resolved issue in the content viewer wherein the document closed prematurely when a new layout was applied.

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Is this a monthly subscription which I can stop anytime?

What are the system requirements for TelSpanWeb?

HARDWARE / OPERATING SYSTEMS / BROWSERS

Windows

2.0GHz CPU with dual-core processor minimum (Recommended: Quad-core i5 processor or better)
4GB of RAM minimum (Recommended: 8GB or more)
Microsoft® Windows 10®
Microsoft® Windows 8.x®
Microsoft® Windows 7® SP1
Chrome v50 or higher (recommended for best performance), Firefox 49.x or higher

Mac OS

Mac computer with an Intel processor (Recommended: Dual core 2.0GHz or faster
4GB of RAM minimum (Recommended: 8GB or more)
Mac OS X v10.8 or higher
Chrome v50 or higher (recommended for best performance), Safari 12.1 or higher, Firefox 49.x or higher

LINUX

2.4GHz or faster x86-compatible processor or Intel® Atom™ 1.6GHz or faster processor for netbooks
4GB of RAM minimum (Recommended: 8GB or more)
Red hat® enterprise Linux (RHEL) 5
Novell SUSE® 9.x or higher
Ubuntu 10 or later

SOLARIS

Solaris 10
Chrome v50 or higher (recommended for best performance), Firefox 49.x or higher

***

MOBILE DEVICES

Android–Native Chrome Browser
iOS–Native Safari Browser

***

BANDWIDTH

Minimum 800 kbps upload/download
Recommended 1.5 mbps upload/download

While TelSpanWeb is designed to use bandwidth efficiently, and even though it does try to degrade gracefully, it is still a broadband platform. For best possible and most reliable experience do not use WiFi equipment and use a high-grade, dedicated, low-latency broadband internet access. Use our System Check application to test your connection before attending a conference. Please consider packet loss, latency in round trips and jitter value of connections used.

***

PORTS

WEB SERVER: https traffic on port 443.
SIGNALING SERVER: https traffic on port 443 (recently changed from port 80).
MEDIA SERVER API: https traffic on port 443.

How many guests can attend the webinar other than the host?

What files are accepted in the media library?

Can I embed recordings and live meetings onto my website?

How many meetings can I hold daily?

Can I hold simultaneous meetings?

How do I change my password?

I’m having trouble getting my file to convert, it seems the conversion fails. What can I do?

If a PPT/PPTX file either takes a long period of time to convert, does not upload, or they receive a message to “Convert File” after it went through the conversion process try the following. Check the title of the file to see if there are any symbols or if the title is excessively long. Re-title the file without symbols or shorten the file name and try to re-upload. Should this fail, convert the PPT/PPTX file to a PowerPoint Picture Presentation or PDF and then upload it. This solution is usually the quickest if the meeting is about to start or has started already. If the user continues to experience issues have them forward the file to webhelp@telspan.com to troubleshoot.

My PowerPoint loaded to my Content Library, but does not include transitions and animations. What happened?

The PowerPoint file I uploaded automatically advances to the next slide on its own. How do I fix this?

What is the reason for this error: “You are no longer connected and please refresh the window for reconnecting”?

What kind of software is required for a host to share their screen and a user to view that screen?

What do I do when I get the error “Unable to Establish a Connection”?

TelSpanWeb is firewall-friendly and attempts to pass through the firewall using 3 separate attempts. In the event that you receive an “Unable to Establish a Connection” error message, please verify that the internet connection is working properly. To check for issues, use the TelSpanWeb System Check http://web.telspan.com/systemcheck. If the system check fails in the Connectivity section, it is possible that the firewall is blocking access to TelSpanWeb which may require you to contact your IT department. TelSpan’s Web Services team would be happy to work directly with your IT department to ensure the necessary firewall ports are accessible (443).

What is a Friendly URL?

One of my Speakers signed in as an Audience member instead of as a Speaker. Can I promote them or do they need to log out and back in?

How do I download the attendee report from my recent conference in TelSpanWeb?

Log into the TelSpanWeb Account Center at https://web.telspan.com.
Click on ‘Schedule’ on the left side of the Account Center screen.
Locate the meeting that you would like to download reports for.
4. Hover to the right of the meeting, a pencil icon will display to ‘Edit’, click on the icon.
If you do not see any tabs listed, click the ‘Advanced options’ button. This will open the tabs for selection.
Click on the tab marked ‘Reports’ (last tab).
Click on ‘Export detailed report to CSV’. This will export the report.
A popup will display asking if you want to save the file automatically. Click desired selection.
An Excel report will be generated with the data from the meeting.

How do I download the TelSpanWeb mobile app?

Android Download and Install Directions:

Open the Play Store from your mobile device.
In the search bar, type in ‘telspan’.
Select the ‘TelSpanWeb’ app to download.
Tap the ‘Install’ button to install it on your device.
When prompted, accept the access permissions.

iOS Download and Install Instructions:

Open the App Store from your mobile device.
In the search bar, type in ‘telspan’.
Select the ‘Get’ icon to begin the download.
When prompted, confirm the download.

How do I join my meeting from my mobile device?

First, ensure that you have the TelSpanWeb app installed on your device.

To join from personalized invitation:

Open your personalized meeting invitation from your email.
Click the ‘Join Meeting’ button.
The app will automatically launch. Click ‘Join’ to enter.

To join using the Friendly URL:

Open the TelSpanWeb app from your device.
In the text field below ‘Join session”, type in the full Friendly URL, beginning with https://.
Click ‘Next”.
Enter the required information.
Click ‘Join’ to enter.

How do I turn off the notifications that I receive when using screen sharing or the MP4 recorder?

There are two options to disable in-meeting notifications; hide all and hide all in recording.

To adjust notification settings:

Login to TelSpanWeb at https://web.telspan.com.
Edit or create a new meeting.
Click ‘Advanced Options’.
Select the ‘Participants’ tab and check one of the following options:
1. Hide all notifications in live room.
2. Hide all notifications in recordings.
Click ‘Save’ or ‘Add to Schedule’.

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Recording

July 26, 2016 By telspanhelp

How can I get a recording of my recent call?

What type of recording files can I request?

How do I start recording my conference?

Are my recordings archived? If so, for how long?

How long does it take for me to get my recording once my call has ended?

What if I need my recording within a couple of hours instead of 24 hours?

Do I have to pay extra for a CD or Flash Drive?

I have several individuals who need their own copy of the recording. Can I request additional CD copies?

Is there a shipping fee to get my recording on a CD or Flash Drive?

Someone’s classic rock ringtone interrupted our board meeting. Is there any way I could get my recording edited?

What is a transcription?

How much is a transcription and how fast would I receive it?

How much would it be if I needed my transcription sooner than 3 days?

Our host is using TelSpanWeb. Would there be any way I could get both an audio and video recording?

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Operator Assistance

July 26, 2016 By telspanhelp

What is Operator Assistance?

Operator assistance is any service you receive from a TelSpan operator. Generally, there is an additional charge for operator assistance which includes, but is not limited to, Q&A, Roll Call, Participant Dialout, Preconference Support, and Audio Monitoring.
We do offer free, on-demand operator assistance during your calls via the *0 key command. If you encounter audio quality issues, have a question, or need additional operator support, simply press *0 on your telephone keypad and a TelSpan operator will intercept your line privately to assist you. This basic support is free unless one of the services mentioned above are explicitly requested.

I need to conduct a Q&A session with my audience, but I’m unsure how to do that. What’s the best way for me to accomplish this?

Our Operator Assisted Q&A service is ideal for this scenario. We will dedicate an operator to your call full-time and they will assist you during your preconference, connect various speakers, perform a countdown prior to start, recite an introduction, and moderate your Q&A session for you. To schedule this service, please contact our Client Services team at 800-937-7726 or email us at telspan@telspan.com.

I need to know who attended my audio conference. How can I get this information?

I will have some VIPs joining my call and they prefer that I call them. How can I connect them with my participants who will be dialing in?

Our Dialout operator assistance service is very popular for this very reason. Our operator can dialout to any participant of your choosing and place them into your call. This eliminates the need of providing dial-in information to your participants. They just need to answer their phone when TelSpan calls them; we take care of all the rest! Simply provide us the details of your call including the date, time, conference code, participant names and phone numbers that you would like us to dial out to and we’ll schedule it for you.

How much does operator assistance cost?

I don’t need an operator for my entire call. Can they help me for only a short time?

Do I have to pre-schedule operator assistance or can I request it in real-time?

Whichever you prefer! Ideally, prescheduling any operator assistance is only going to improve your call preparation, but we do understand that you may not know you need the service right away. If you find you require more operator support during a live call, simply press *0 and a TelSpan operator will intercept your line to discuss the matter privately. You may also call or email us at any time.

I’ve worked with one particular operator that I really like. Can I request a specific operator to assist me during my events?

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International Dialing

July 26, 2016 By telspanhelp

How can I connect a participant from another country into my upcoming call?

International participants can dial into your conference by using one of TelSpan’s international toll-free numbers or one of our US tolled numbers.
You can contact our Client Services team to schedule an Operator Assisted Dialout by emailing telspan@telspan.com or by calling 800-937-7726.
Press *0 at the time of your conference to flag for an operator to complete an on-the-spot dialout to your participant.

How can I get a list of international toll-free numbers for my global participants?

We currently offer toll-free numbers for the following countries. Please contact our Client Services team by emailing telspan@telspan.com or by calling 800-937-7726 to obtain the specific access information.

- Australia
- Belgium
- Bahamas, Barbados, Bermuda, Virgin and Cayman Islands and Jamaica
- Brazil
- Chile
- China
- Denmark
- France
- Germany
- Greece
- Hong Kong
- Hungary
- India
- Ireland
- Italy
- Jamaica
- Japan
- Korea, South
- Luxembourg
- Mexico
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Singapore
- South Africa
- Spain
- Sweden
- Switzerland
- Thailand
- United Kingdom
- Venezuela

My international participant is unable to access our TelSpan service using their international toll- free number. What is wrong?

Instruct your international attendees to dial only the digits provided to them; this toll- free number is formatted to their country’s specifications and does not require any additional codes to make the outbound call.
If your participant is using a cellphone, instruct them to use a landline. Many countries restrict the usage of cellphones when dialing international toll-free numbers.

What rate will our account be charged for using an international toll-free number? What rate will our international participant be charged?

When using an international toll-free number, your participant will not incur any international or long distance charges; they will simply be charged their standard voice rate as outlined by their phone provider. All international fees will be billed to your TelSpan account. As rates vary by country, please contact your Account Manager or our Client Services team for per country pricing. Should your international participant dial in using a US tolled number, they will incur all international or long distance charges as designated by their phone provider. Your account will be billed its standard PPM (price per minute) rate.

What rate will our account be charged if we schedule an Operator Assisted Dialout?

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Audio Quality

July 26, 2016 By telspanhelp

If we have audio issues during a call, how can we get help?

Our host is the only one speaking, but we are experiencing a large amount of background noise. What can I do to help reduce this interruption?

During our conference call, every time an attendee joined, we heard a beep. What is this and why is it disturbing our call?

We keep hearing an echo in our conference call. Why is it happening and what can you do to prevent it?

Echoes are an industry-wide issue. Typically, the echo issue is broadcast from a participant’s phone or is a result of a poor quality connection. This typically is not a result of a line simply connecting to their TelSpan conference. If you ever encounter an echo issue in your call, please press *0 to alert an operator. The operator will intercept your line and you can explain the issue directly. From that point, our operator will locate the line causing the echo and either mute it or work with the participant in correcting the echo or redialing to obtain a better connection.

There is background music playing in our call! What is happening?

First and foremost, press *0 for operator support. Typically background music is an unfortunate result of a participant simply placing their phone on hold and consequently their music hold plays into your call. We can simply mute their line inside the TelSpan conference so that you won’t be disturbed or disconnect it so that the participant can redial at their convenience. Music hold can also be an indication that your host has not yet started your meeting.

Can certain types of phones affect audio quality?

Absolutely! A landline phone is generally the most stable connection to ensure high quality audio. While cellphones are the most widely used phone device on the market, keep in mind that the quality of your audio connection is subjected to a much wider array of interference possibilities. Variables like weather, battery issues, service areas, etc. can affect your audio quality while using a cellphone. Additionally, speakerphones are generally not recommended for highly sensitive calls as well due to the possibility of background noise in the room as well as potential echo and other audio anomalies.

What can I do to resolve audio quality issue after-hours or on the weekends?

We do realize that you may experience audio difficulties outside of regular business hours. If immediate assistance is not available during the time of your conference, please use the following suggestions and best practices so that you may resolve audio quality issues as they occur.

General Audio Disturbances are things such as echo, static and background noise and are the are the most common audio disturbances that occur during a teleconference call. They often originate from one participant line which then broadcasts throughout the entire call.

Resolution Suggestions:

The individual utilizing the host code can press *5 to mute all participants except the host line. This will mute all participant lines allowing for only the host to speak. There can be multiple hosts in the case that more than one individual needs to speak.
Try to isolate the line causing the audio disturbance. Perform an audio quality check by having all participants press *6 to mute their individual lines. Then have each participant, one by one, press *6 again to unmute and speak into the call. This process will allow you to identify which participant line is causing the echo. Once the line is identified, that user could disconnect and reconnect in hopes for a better connection. They could also try a different phone, as this is often a quick and reliable resolution. Or that user could simply mute their own line by pressing *1 when they do not need to speak.
Utilize our online WebControls application to monitor your conference call. While this application does require a monthly usage fee, it can serve as a great resource for you to manipulate and manage your conference call via your personal computer. This application provides a visual representation of the conference call and all telephone lines connected via your computer screen. You can mute individual lines, disconnect lines, and perform basic functions that our live operators perform on a daily basis.
Ask that all participants disconnect and dial back in. This is often a quick and easy solution that may be feasible towards the beginning of your conference call. Occasionally a participant may dial into a call and establish a “bad” connection that may be affecting their broadcast into the call. Often times a simple disconnect and reconnect allows for the participant to establish a “better” connection, thus resolving any persistent audio issues.

If the above methods do not resolve your audio conference troubles, please email telspan@telspan.com to notify us of your situation. Please provide as many details as possible, including the conference code you are currently using.

If you are concerned about future audio conference issues, we do offer after-hours and weekend coverage on a pre-scheduled basis.

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Account Management

July 26, 2016 By telspanhelp

I am a new client in need of TelSpan services. Where do I start?

I am a current client wanting to add additional features or services. Who do I call?

Do you have an online portal that I can use to manage my account?

I need to make a conference call with several colleagues. How can I accomplish this with TelSpan?

Please contact our Client Services team at 800-937-7726 or email us at telspan@telspan.com. We will assist you in creating teleconference codes that you can use to conduct your conference call. We’ll provide you with a participant code and a host code. Simply provide your participant code to any participants of your call. At the time of your call, dial the telephone number associated to your host code and then enter your host code followed by the pound (#) sign. You will then be placed into your call. Participants should follow the same instructions, only they should enter the participant code you provided them.

I would like to have more control over my conference call. Do you have any in-call features that would allow me to accomplish this?

Your conference codes come with basic host and participant key command functions:

*0 Operator Assistance
Alert an operator for in-conference support. [host and participant feature]

*6 Mute Self
Mute/Unmute your personal line. [host and participant feature]

*5 Mute All
Mute all lines dialed in with the participant code.

*4 Unmute All
Unmute all lines dialed in with the participant code.

*8 Mute Lock
Lock or Unlock the self-mute feature for all participants.

*2 Record
Start/Stop the recording of your conference.

*7 Lock
Lock your conference to prevent others from joining.

1# Participant Count
Hear the active number of attendees currently on the line.

*3 Roll Call
If Roll Call is enabled, hear the information left by your attendees.

*9 Disconnect Conference
Use sequence to disconnect all lines including you.

Download the PDF

BONUS: Add the PDF to calendar invites to inform your attendees of available options.

Do I have to schedule a conference call?

When you created my conference codes, I had them named according to different departments and people at our company. We’ve made some changes in staff and I need to be sure certain codes aren’t used again. What are my options?

Can I use single-tap or one-tap dialing to join my TelSpan conference from my mobile device?

Yes! One-tap solutions can be added to calendar reminders and contacts.

For Androids: Add a new Contact and enter your toll-free access number into the space for ‘phone’ and then select ‘*#’ to add 2 ‘pauses’ before entering your conference code followed by #.

For iPhones: Add a new Contact and enter your toll-free access number into the space for ‘phone’ and then select ‘+*#’ to add 2 ‘pauses’ before entering your conference code followed by #.

In the end, your number will look something like “18883924560,,123456#”

Add this number sequence to your calendar for quick access and a helpful reminder!

Coming Soon

Coming Soon

TelSpanWeb -- November 24, 2021

TelSpanWeb -- October 7, 2021

TelSpanWeb -- August 25, 2021

TelSpanWeb -- July 16, 2021

TelSpanWeb -- May 4, 2021

Is this a monthly subscription which I can stop anytime?

What are the system requirements for TelSpanWeb?

How many guests can attend the webinar other than the host?

What files are accepted in the media library?

Can I embed recordings and live meetings onto my website?

How many meetings can I hold daily?

Can I hold simultaneous meetings?

How do I change my password?

I’m having trouble getting my file to convert, it seems the conversion fails. What can I do?

My PowerPoint loaded to my Content Library, but does not include transitions and animations. What happened?

The PowerPoint file I uploaded automatically advances to the next slide on its own. How do I fix this?

What is the reason for this error: “You are no longer connected and please refresh the window for reconnecting”?

What kind of software is required for a host to share their screen and a user to view that screen?

What do I do when I get the error “Unable to Establish a Connection”?

What is a Friendly URL?

One of my Speakers signed in as an Audience member instead of as a Speaker. Can I promote them or do they need to log out and back in?

How do I download the attendee report from my recent conference in TelSpanWeb?

How do I download the TelSpanWeb mobile app?

How do I join my meeting from my mobile device?

How do I turn off the notifications that I receive when using screen sharing or the MP4 recorder?

How can I get a recording of my recent call?

What type of recording files can I request?

How do I start recording my conference?

Are my recordings archived? If so, for how long?

How long does it take for me to get my recording once my call has ended?

What if I need my recording within a couple of hours instead of 24 hours?

Do I have to pay extra for a CD or Flash Drive?

I have several individuals who need their own copy of the recording. Can I request additional CD copies?

Is there a shipping fee to get my recording on a CD or Flash Drive?

Someone’s classic rock ringtone interrupted our board meeting. Is there any way I could get my recording edited?

What is a transcription?

How much is a transcription and how fast would I receive it?

How much would it be if I needed my transcription sooner than 3 days?

Our host is using TelSpanWeb. Would there be any way I could get both an audio and video recording?

What is Operator Assistance?

I need to conduct a Q&A session with my audience, but I’m unsure how to do that. What’s the best way for me to accomplish this?

I need to know who attended my audio conference. How can I get this information?

I will have some VIPs joining my call and they prefer that I call them. How can I connect them with my participants who will be dialing in?

How much does operator assistance cost?

I don’t need an operator for my entire call. Can they help me for only a short time?

Do I have to pre-schedule operator assistance or can I request it in real-time?

I’ve worked with one particular operator that I really like. Can I request a specific operator to assist me during my events?

How can I connect a participant from another country into my upcoming call?

How can I get a list of international toll-free numbers for my global participants?

My international participant is unable to access our TelSpan service using their international toll- free number. What is wrong?

What rate will our account be charged for using an international toll-free number? What rate will our international participant be charged?

What rate will our account be charged if we schedule an Operator Assisted Dialout?

If we have audio issues during a call, how can we get help?

Our host is the only one speaking, but we are experiencing a large amount of background noise. What can I do to help reduce this interruption?

During our conference call, every time an attendee joined, we heard a beep. What is this and why is it disturbing our call?

We keep hearing an echo in our conference call. Why is it happening and what can you do to prevent it?

There is background music playing in our call! What is happening?

Can certain types of phones affect audio quality?

What can I do to resolve audio quality issue after-hours or on the weekends?

I am a new client in need of TelSpan services. Where do I start?

I am a current client wanting to add additional features or services. Who do I call?

Do you have an online portal that I can use to manage my account?

I need to make a conference call with several colleagues. How can I accomplish this with TelSpan?

I would like to have more control over my conference call. Do you have any in-call features that would allow me to accomplish this?

Do I have to schedule a conference call?

When you created my conference codes, I had them named according to different departments and people at our company. We’ve made some changes in staff and I need to be sure certain codes aren’t used again. What are my options?

Can I use single-tap or one-tap dialing to join my TelSpan conference from my mobile device?

What is ClientPortal?

How do I register for ClientPortal?

I forgot my password for ClientPortal. What now?

How do I change my existing ClientPortal password?

I administer multiple accounts. How do I toggle between them?