How can I get a recording of my recent call?
What type of recording files can I request?
How do I start recording my conference?
Are my recordings archived? If so, for how long?
How long does it take for me to get my recording once my call has ended?
What if I need my recording within a couple of hours instead of 24 hours?
Do I have to pay extra for a CD or Flash Drive?
I have several individuals who need their own copy of the recording. Can I request additional CD copies?
Is there a shipping fee to get my recording on a CD or Flash Drive?
Someone’s classic rock ringtone interrupted our board meeting. Is there any way I could get my recording edited?
What is a transcription?
How much is a transcription and how fast would I receive it?
How much would it be if I needed my transcription sooner than 3 days?
Our host is using TelSpanWeb. Would there be any way I could get both an audio and video recording?
What is Operator Assistance?
I need to conduct a Q&A session with my audience, but I’m unsure how to do that. What’s the best way for me to accomplish this?
I need to know who attended my audio conference. How can I get this information?
I will have some VIPs joining my call and they prefer that I call them. How can I connect them with my participants who will be dialing in?
How much does operator assistance cost?
I don’t need an operator for my entire call. Can they help me for only a short time?
Do I have to pre-schedule operator assistance or can I request it in real-time?
I’ve worked with one particular operator that I really like. Can I request a specific operator to assist me during my events?
How can I connect a participant from another country into my upcoming call?
How can I get a list of international toll-free numbers for my global participants?
My international participant is unable to access our TelSpan service using their international toll- free number. What is wrong?
What rate will our account be charged for using an international toll-free number? What rate will our international participant be charged?
What rate will our account be charged if we schedule an Operator Assisted Dialout?
If we have audio issues during a call, how can we get help?
Our host is the only one speaking, but we are experiencing a large amount of background noise. What can I do to help reduce this interruption?
During our conference call, every time an attendee joined, we heard a beep. What is this and why is it disturbing our call?
We keep hearing an echo in our conference call. Why is it happening and what can you do to prevent it?
There is background music playing in our call! What is happening?
Can certain types of phones affect audio quality?
What can I do to resolve audio quality issue after-hours or on the weekends?
I am a new client in need of TelSpan services. Where do I start?
I am a current client wanting to add additional features or services. Who do I call?
Do you have an online portal that I can use to manage my account?
I need to make a conference call with several colleagues. How can I accomplish this with TelSpan?
I would like to have more control over my conference call. Do you have any in-call features that would allow me to accomplish this?
Do I have to schedule a conference call?
When you created my conference codes, I had them named according to different departments and people at our company. We’ve made some changes in staff and I need to be sure certain codes aren’t used again. What are my options?
Can I use single-tap or one-tap dialing to join my TelSpan conference from my mobile device?