Account Management

Please feel free to contact our Sales team at sales@telspan.com. Want to speak with someone directly? Call 800.937.7726.

You can contact your dedicated Account Manager directly or you may reach out to our Client Services team at telspan@telspan.com or by phone at 800-937-7726.

Yes, all clients can register to access ClientPortal, TelSpan’s free, online account management tool. Visit the ClientPortal website to sign up: https://apps.telspan.com/clientportal. From ClientPortal, you can edit contact information, pay your bill, create and edit conference codes, view history reports, etc.

Please contact our Client Services team at 800-937-7726 or email us at telspan@telspan.com. We will assist you in creating teleconference codes that you can use to conduct your conference call. We’ll provide you with a participant code and a host code. Simply provide your participant code to any participants of your call. At the time of your call, dial the telephone number associated to your host code and then enter your host code followed by the pound (#) sign. You will then be placed into your call. Participants should follow the same instructions, only they should enter the participant code you provided them.

Your conference codes come with basic host and participant key command functions:

• *0 Operator Assistance
  Alert an operator for in-conference support. [host and participant feature]

• *6 Mute Self
  Mute/Unmute your personal line. [host and participant feature]

• *5 Mute All
  Mute all lines dialed in with the participant code.

• *4 Unmute All
  Unmute all lines dialed in with the participant code.

• *8 Mute Lock
  Lock or Unlock the self-mute feature for all participants.

• *2 Record
  Start/Stop the recording of your conference.

• *7 Lock
  Lock your conference to prevent others from joining.

• 1# Participant Count
  Hear the active number of attendees currently on the line.

• *3 Roll Call
  If Roll Call is enabled, hear the information left by your attendees.

• *9 Disconnect Conference
  Use sequence to disconnect all lines including you.

Download the PDF

BONUS: Add the PDF to calendar invites to inform your attendees of available options.

No. If you don’t require any operator assistance, you can dial into your conference codes on any date, at any time.

We can disable any codes to prevent further use. Additionally, if you would like to keep a code active, we can simply reassign it to another person or department. Please contact our Client Services team to assist you OR you can complete these tasks yourself by using your ClientPortal account. Visit https://apps.telspan.com/clientportal.

Yes! One-tap solutions can be added to calendar reminders and contacts.

For Androids: Add a new Contact and enter your toll-free access number into the space for ‘phone’ and then select ‘*#’ to add 2 ‘pauses’ before entering your conference code followed by #.

For iPhones: Add a new Contact and enter your toll-free access number into the space for ‘phone’ and then select ‘+*#’ to add 2 ‘pauses’ before entering your conference code followed by #.

In the end, your number will look something like “18883924560,,123456#”

Add this number sequence to your calendar for quick access and a helpful reminder!