Recording

You may request a recording by phone or email. Our Client Services team can be reached at 800-937-7726 or at telspan@telspan.com. Recordings can also be requested via your ClientPortal account at https://apps.telspan.com/clientportal.

We offer recordings in the following formats: Online-WAV, Online-MP3, CD, Flash Drive, Playback and/or Transcription.

We can enable your code to start recording upon the first participant joining.

If your code is not set to auto-record, as the host you can press *2 to start the recording. A message will play indicating that the recording has successfully started.

Yes! You can request a recording for up to 90 days after the call has ended.

24 hours. We know your content is important to you, so we aim to beat our own time.

We can make that work. We offer a rush service with a fee of $20.00.

These file types are slightly more than our downloadable WAV or MP3 files. Where downloadable file are $16.00, a CD or Flash Drive is $20.00. CDs and Flash Drives are sent via First Class Mail.

Most definitely! Each additional CD is charged at a reduced fee, $15.00.

There is a shipping fee. It is $9.00 plus fees for orders requiring alternate forms of shipment (i.e. USPS, FedEx).

It happens to the best of us. Please let us know if you need part of the recording edited or removed, we’re happy to make minor edits to the recording at no additional charge. If extensive editing is necessary, we reserve the right to implement an editing fee.

A transcription is a written document of a conference call recording.

Our transcriptions are billed at $3.00 per minute with a $90.00 minimum for 30 minutes or less. The turnaround time for a transcription is three to five business days per recorded hour.

We can provide you with your transcription in one to two days for a rushed fee of $75.00.

Yes! We provide IP Media Recordings with a fee of $175.00. Need it rushed? We can expedite it for a rushed fee of $75.00.