How can I capture a recording in TelSpanWeb?
Which components of the TelSpanWeb session are recorded?
How to access and manage your recordings in TelSpanWeb
Knowledge Base | Help Site
The recording that is taken in TelSpanWeb will be seen exactly as a participant would view it live. All the boxes, presentations, and videos will be seen in the recording after processing
The left-hand toolbar is not included.
To enable the embed code feature in your account you will first need to make sure the meeting that the recording was taken in has the feature enabled. You can do so by:
The next time you log into your meeting your Audience will only see the Speakers that are logged on. The Speakers will see everyone that is logged into the session.
As a Speaker, you have the ability to promote or demote connected users.
To add Polling questions:
To open Polling questions:
To answer a Polling questions:
To ask a question as an Audience member:
To view/answer submitted questions:
To access the Content Library
To load materials into your library
You will need to manually establish the integration line connecting your session to the audio conference.
First, confirm that the webcam is properly connected to the computer and is turned on. Make sure you do not have any other programs currently open that may be accessing the webcam such as Skype, FaceTime, etc. If you have any other video conferencing software installed, please ensure that it is shut down, and then reload the meeting window – unplugging the camera and plugging it back into the computer often reboots the camera and allows it to work.
Additionally, you can click ‘Settings’ from the left-hand toolbar, and then ‘Video and Audio’. Ensure the correct camera is selected. If the webcam still does not show up, try to reinstall the camera software that came with the external webcam.
Up to 25 attendees can streams their cameras at one time.
Echoes may happen for many different reasons. To determine the cause of the echo you need to know what type of audio you are using.
PHONE HYBRID: This option allows the audiences to either dial into the conference line or listen through their computer speakers while the presenter is dialed into the conference line. If you begin to have an echo, then someone that is listening through their speakers and dialed into the phone may be causing the echo. To resolve this problem, the person causing the echo will need to turn down their computer speakers, or disconnect from the phone and simply listen via their speakers. Additionally, if the user clicks on the phone icon for ‘SIP Settings’ from the left-hand toolbar and then checks the box for ‘I will dial-in using my phone’, this will automatically mute their speakers.
VOIP: If you are broadcasting your audio over VoIP and begin to have echo problems it may be due to the equipment setup at your location. We always recommend using a headset microphone when you would like to collaborate through the VoIP feature. If you do not, then you may consistently experience echo problems. When you don’t use a headset, the audio comes through the computer speakers and directly back into the open microphone built into the computer. This setup works well for a one-to-many presentation, but when multiple speakers are presenting then the best setup is to have all speakers on headset microphones to avoid issues.
If you would like to manage when your audience can join your webinar, you can enable the Lobby feature. This is a great tool to allow extra setup time just before your webinar begins without your audience watching.
To enable the Lobby:
To move users from Lobby into session:
NOTE: We recommend closing the Lobby at the start of your presentation. If you’ve manually moved all attendees from the Lobby into session but left the Lobby enabled, late arrivals will continue to be placed into the Lobby upon joining.
The ‘Meet Now’ option is a great feature for this exact purpose or for when you would rather not send out invitations in advance.
To start a ‘Meet Now’ session simply follow these instructions:
The Address Book is a place where you can load a list of your contacts into your account and access it through the invitation tool in your meeting. To see how to upload a list of your contacts as a csv refer to the instructions below.
To upload your list of contacts as a CSV:
Note: Headers must be in the exact format listed below
Seat licenses are purchased on a monthly basis. You have to the option to adjust or remove your license each month depending on your needs.
HARDWARE / OPERATING SYSTEMS / BROWSERS
While TelSpanWeb is designed to use bandwidth efficiently, and even though it does try to degrade gracefully, it is still a broadband platform. For best possible and most reliable experience do not use WiFi equipment and use a high-grade, dedicated, low-latency broadband internet access. Use our System Check application to test your connection before attending a conference. Please consider packet loss, latency in round trips and jitter value of connections used.
This answer is based on the type of license you currently have. If you have a 25-seat license, then you can have 25 people in the webinar at a time. This includes you, your speakers, and audience members. If at any point you need more capacity, please contact us; email@example.com or by phone 800-898-2315, and we will adjust the account license accordingly.
Natively supported file types:
Supported by TelSpanWeb Converter:
To embed a live meeting:
You can hold as many meetings as you would like each day. If you ever need to adjust your meeting capacity to accommodate additional participants for one meeting, please contact us at firstname.lastname@example.org or by phone 800-898-2315.
Should you need to hold two or more meetings at one time, please contact your Account Manager to set up additional user licenses.
If a PPT/PPTX file either takes a long period of time to convert, does not upload, or they receive a message to “Convert File” after it went through the conversion process try the following. Check the title of the file to see if there are any symbols or if the title is excessively long. Re-title the file without symbols or shorten the file name and try to re-upload. Should this fail, convert the PPT/PPTX file to a PowerPoint Picture Presentation or PDF and then upload it. This solution is usually the quickest if the meeting is about to start or has started already. If the user continues to experience issues have them forward the file to email@example.com to troubleshoot.
HTML5 is a bit different from Flash and does limit the dynamic elements we are able to convert from the original media source. To keep these added elements, use the screenshare feature. Screensharing is an efficient way to share media rich applications and content. It will allow all transitions, animations, and even sound to play.
The presentation may have timings or automated animations built into the file. These must be removed from the file in PowerPoint and then re-uploaded into the Content Library.
You will need to check your internet connection. This is a sign that your connection has dropped or is very poor.
There are no additional downloads necessary to utilize the screen share function.
TelSpanWeb is firewall-friendly and attempts to pass through the firewall using 3 separate attempts. In the event that you receive an “Unable to Establish a Connection” error message, please verify that the internet connection is working properly. To check for issues, use the TelSpanWeb System Check http://web.telspan.com/systemcheck. If the system check fails in the Connectivity section, it is possible that the firewall is blocking access to TelSpanWeb which may require you to contact your IT department. TelSpan’s Web Services team would be happy to work directly with your IT department to ensure the necessary firewall ports are accessible (443).
A Friendly URL is a link that you can setup in your TelSpanWeb account and send to your participants using your own email. This is a general link that can be shared. Please refer to the Schedule section of the Knowledge Base to help you in setting up your Friendly URL.
As a Speaker, you have the ability to promote or demote connected users.
Android Download and Install Directions:
iOS Download and Install Instructions:
First, ensure that you have the TelSpanWeb app installed on your device.
To join from personalized invitation:
To join using the Friendly URL:
There are two options to disable in-meeting notifications; hide all and hide all in recording.
To adjust notification settings: