How can I capture a recording in TelSpanWeb?
Which components of the TelSpanWeb session are recorded?
How to access and manage your recordings in TelSpanWeb
Knowledge Base | Help Site
The recording that is taken in TelSpanWeb will be seen exactly as a participant would view it live. All the boxes, presentations, and videos will be seen in the recording after processing
The left-hand toolbar is not included.
To enable the embed code feature in your account you will first need to make sure the meeting that the recording was taken in has the feature enabled. You can do so by:
The next time you log into your meeting your Audience will only see the Speakers that are logged on. The Speakers will see everyone that is logged into the session.
As a Speaker, you have the ability to promote or demote connected users.
To add Polling questions:
To open Polling questions:
To answer a Polling questions:
To ask a question as an Audience member:
To view/answer submitted questions:
To access the Content Library
To load materials into your library
You will need to manually establish the integration line connecting your session to the audio conference.
First, confirm that the webcam is properly connected to the computer and is turned on. Make sure you do not have any other programs currently open that may be accessing the webcam such as Skype, FaceTime, etc. If you have any other video conferencing software installed, please ensure that it is shut down, and then reload the meeting window – unplugging the camera and plugging it back into the computer often reboots the camera and allows it to work.
Additionally, you can click ‘Settings’ from the left-hand toolbar, and then ‘Video and Audio’. Ensure the correct camera is selected. If the webcam still does not show up, try to reinstall the camera software that came with the external webcam.
Under the Camera icon, you will see an HD slider bar. Slide ‘HD’ to the right-hand position. This will send HD quality video automatically when the required bandwidth is available.
We recommend no more than 8 camera streams at one time. This will help provide the best quality based on the average internet connection speeds.
Stay tuned! We are actively working to support increased streaming capacity.
Echoes may happen for many different reasons. To determine the cause of the echo you need to know what type of audio you are using.
PHONE HYBRID: This option allows the audiences to either dial into the conference line or listen through their computer speakers while the presenter is dialed into the conference line. If you begin to have an echo, then someone that is listening through their speakers and dialed into the phone may be causing the echo. To resolve this problem, the person causing the echo will need to turn down their computer speakers, or disconnect from the phone and simply listen via their speakers. Additionally, if the user clicks on the phone icon for ‘SIP Settings’ from the left-hand toolbar and then checks the box for ‘I will dial-in using my phone’, this will automatically mute their speakers.
VOIP: If you are broadcasting your audio over VoIP and begin to have echo problems it may be due to the equipment setup at your location. We always recommend using a headset microphone when you would like to collaborate through the VoIP feature. If you do not, then you may consistently experience echo problems. When you don’t use a headset, the audio comes through the computer speakers and directly back into the open microphone built into the computer. This setup works well for a one-to-many presentation, but when multiple speakers are presenting then the best setup is to have all speakers on headset microphones to avoid issues.
If your account is running under a unified Flash + HTML5 license, you do have the option to create a Flash meeting.
To create a Flash meeting:
NOTE: This option will not be available for all licenses. Once a meeting is saved as HTML5 or Flash it cannot be changed to the other meeting type.
If you would like to manage when your audience can join your webinar, you can enable the Lobby feature. This is a great tool to allow extra setup time just before your webinar begins without your audience watching.
To enable the Lobby:
To move users from Lobby into session:
NOTE: We recommend closing the Lobby at the start of your presentation. If you’ve manually moved all attendees from the Lobby into session but left the Lobby enabled, late arrivals will continue to be placed into the Lobby upon joining.
The ‘Meet Now’ option is a great feature for this exact purpose or for when you would rather not send out invitations in advance.
To start a ‘Meet Now’ session simply follow these instructions:
The Address Book is a place where you can load a list of your contacts into your account and access it through the invitation tool in your meeting. To see how to upload a list of your contacts as a csv refer to the instructions below.
To upload your list of contacts as a CSV:
Note: Headers must be in the exact format listed below