I have an upcoming conference that will have an audio and web portion. I want those signed into TelSpanWeb to be able to hear the conference audio. How do I connect my audio conference to TelSpanWeb?
- TelSpan’s Web Services team will initially need to associate the audio number and conference codes to the account so that when setting up the meeting the audio integration options are available.
- From the Account Center, click on ‘Schedule’ and then the ‘Edit Meeting’ icon next to the meeting you wish to apply the audio integration.
- Click on ‘Advanced Options’ at the bottom of the screen then choose the ‘Audio & Video’ tab.
- Under this tab are three Session Audio options:
- HYBRID AUDIO: VoIP and Phone. Upon logging in this option allows the participants to see a pop-up screen where they are given the choice to listen via their PC speakers or to dial-in via the telephone, after disabling/muting their PC speakers.
- VOIP ONLY: This option allows anyone speaking, host/moderators, to use their PC or USB headset microphone to speak into the call and the participants can only hear over their PC speakers. There is no telephone connection on VoIP.
- PHONE ONLY: Upon logging in this option allows the participants to see a pop-up screen with the telephone only dial-in information.
- For this instance, select ‘Hybrid’.
How do I connect the integration line?
You will need to manually establish the integration line connecting your session to the audio conference.
- From the left-hand toolbar, select the phone icon for ‘SIP Settings’.
- Select the ‘Manage Connection’ button.
- Click the ‘Connect’ button to establish the connection.
As an Audience member, how do I use my camera and VoIP audio?
- Join the meeting via the Friendly URL or link you received in your email invitation. Click on the ‘Request to Broadcast’ icon on the left-hand toolbar.
- Once the Speaker approves your request, your browser may prompt you to allow permissions for web.telspan.com to use your microphone and camera. Select ‘Allow’.
- A pop-up in TelSpanWeb will show a preview from your webcam and microphone input. Confirm that the bars at the bottom move when you speak, indicating your audio is being picked up. If you do not see your image in the preview or audio is not registering, adjust your hardware selection from the drop-down boxes.
- Click ‘Turn on microphone’ to begin broadcasting your audio only, click ‘Turn on microphone and camera’ if you want to share both audio and video.
- To quickly mute or disable your webcam, click the appropriate icons in the top-left corner of the left-hand toolbar. A green light beside them indicates that they’re currently active and broadcasting.
TelSpanWeb does not load my webcam at all even though I choose the correct camera from the Preferences menu. What is wrong?
First, confirm that the webcam is properly connected to the computer and is turned on. Make sure you do not have any other programs currently open that may be accessing the webcam such as Skype, FaceTime, etc. If you have any other video conferencing software installed, please ensure that it is shut down, and then reload the meeting window – unplugging the camera and plugging it back into the computer often reboots the camera and allows it to work.
Additionally, you can click ‘Settings’ from the left-hand toolbar, and then ‘Video and Audio’. Ensure the correct camera is selected. If the webcam still does not show up, try to reinstall the camera software that came with the external webcam.
Can I improve the quality of my camera?
Under the Camera icon, you will see an HD slider bar. Slide ‘HD’ to the right-hand position. This will send HD quality video automatically when the required bandwidth is available.
I am using my microphone in TelSpanWeb, but no one can hear me. How do I fix this?
- Select ‘Settings’ from the left-hand toolbar, then click ‘Video and Audio’.
- Click on the drop-down next to the microphone icon, and make sure the microphone you are using is selected. Confirm that the bars below move when you speak, indicating your audio is being picked up.
- When you have made your selection, click ‘Apply’ to save your changes.
- If you still cannot hear your microphone:
- Unplug your device and then plug it back into your computer.
- Refresh your web page.
- Ensure your device is not being used by another program such as Skype or Google Hangouts.
How many attendees can use their camera at the same time in a TelSpanWeb session?
We recommend no more than 8 camera streams at one time. This will help provide the best quality based on the average internet connection speeds.
Stay tuned! We are actively working to support increased streaming capacity.
How do I stop echoes?
Echoes may happen for many different reasons. To determine the cause of the echo you need to know what type of audio you are using.
PHONE HYBRID: This option allows the audiences to either dial into the conference line or listen through their computer speakers while the presenter is dialed into the conference line. If you begin to have an echo, then someone that is listening through their speakers and dialed into the phone may be causing the echo. To resolve this problem, the person causing the echo will need to turn down their computer speakers, or disconnect from the phone and simply listen via their speakers. Additionally, if the user clicks on the phone icon for ‘SIP Settings’ from the left-hand toolbar and then checks the box for ‘I will dial-in using my phone’, this will automatically mute their speakers.
VOIP: If you are broadcasting your audio over VoIP and begin to have echo problems it may be due to the equipment setup at your location. We always recommend using a headset microphone when you would like to collaborate through the VoIP feature. If you do not, then you may consistently experience echo problems. When you don’t use a headset, the audio comes through the computer speakers and directly back into the open microphone built into the computer. This setup works well for a one-to-many presentation, but when multiple speakers are presenting then the best setup is to have all speakers on headset microphones to avoid issues.