I have an upcoming conference that will have an audio and web portion. I want those signed into TelSpanWeb to be able to hear the conference audio. How do I connect my audio conference to TelSpanWeb?
- TelSpan’s Web Services team will initially need to associate the audio number and conference codes to the account so that when setting up the meeting the audio integration options are available.
- From the Account Center, click on ‘Schedule’ and then the ‘Edit Meeting’ icon next to the meeting you wish to apply the audio integration.
- Click on ‘Advanced Options’ at the bottom of the screen then choose the ‘Audio & Video’ tab.
- Under this tab are three Session Audio options:
- HYBRID AUDIO: VoIP and Phone. Upon logging in this option allows the participants to see a pop-up screen where they are given the choice to listen via their PC speakers or to dial-in via the telephone, after disabling/muting their PC speakers.
- VOIP ONLY: This option allows anyone speaking, host/moderators, to use their PC or USB headset microphone to speak into the call and the participants can only hear over their PC speakers. There is no telephone connection on VoIP.
- PHONE ONLY: Upon logging in this option allows the participants to see a pop-up screen with the telephone only dial-in information.
What do I do when the phone audio integration fails to connect?
When the phone audio fails to connect within the meeting, it can be related to a number of issues. To refresh the audio connection, click on “Reload phone configuration” in the Video Conference window. Should the Video Conference window not be visible, click on “Workspace” then “Conference” to open the window. This occurs mainly when using a one-time use audio code and a participant log in prior to the code being open.
As a Participant, how do I use my camera and VoIP audio?
- Click on the URL link you received in your email invitation. This will bring you to your scheduled meeting. If you would like to start your camera/VoIP audio as a participant while in the meeting, please left-click on the icon next to your name in the Participant box and choose “Request to Speak”.
- Click on ‘Allow’ to allow TelSpanWeb access to your camera.
- Doing this will pass the option to the Moderator or the Host to either accept or deny your camera, microphone or both.
- When the Moderator or Host accepts your request it will start your camera automatically and you will see your image in the video conference window. If you are using a conference line you may want to mute your microphone by clicking on the lock button next to the word ‘Talk’. You may stop/start your camera/mic by clicking on the camera and microphone icons at the upper right of the screen.
TelSpanWeb does not load my webcam at all even though I choose the correct camera from the Preferences menu. What is wrong?
First, confirm that the webcam is properly connected to the computer and turned on. Make sure you do not have any other programs currently open that may be accessing the webcam such as Skype, iChat, etc. If you have any other video conferencing software installed, please ensure that it is shut down, and then reload the meeting window – unplugging the camera and plugging it back into the computer often reboots the camera and allows it to work.
Additionally, the user can select Options > Preferences > Camera & Video and click on the dropdown next to “Choose your camera” and select the appropriate camera. If the webcam still does not show up, try to reinstall the camera software that came with the webcam.
Can I improve the quality of my camera?
If you would like to improve the quality of your camera, select Options > Preferences > Camera and Video tab. Click on ‘Professional Video Standards’ then adjust the settings as needed, then ‘Apply’ to save settings.
I am using my microphone in TelSpanWeb, but no one can hear me. How do I fix this?
- Select Options > Preferences > Mic & Speakers tab.
- Click on the drop down that is next to ‘Choose your microphone’ and make sure the headset that you are using is selected.
- When you are finished please select ‘Apply’ to save your changes.
- If you still cannot see your camera or hear your microphone:
- Unplug your device and then plug it back into your computer.
- Refresh your web page.
- Ensure your device is not being used by another program such as Skype or Google Hangouts.
How many attendees can use their camera at the same time in a TelSpanWeb session?
We recommend no more than 6 camera streams at one time. This will help provide the best quality based on the average internet connection speeds.
How do I stop echoes?
Echoes may happen for many different reasons. To determine the cause of the echo you need to know what type of audio you are using.
PHONE HYBRID: This option allows all participants to either dial into the conference line or listen through their computer speakers while the presenter is dialed into the conference line. If you begin to have an echo, then someone that is listening through their speakers and dialed into the phone may be causing the echo. To resolve this problem, the person causing the echo will need to turn down their computer speakers, or disconnect from the phone and simply listen. Additionally, if the user clicks on the phone icon at the top it will populate the phone information again. Click on ‘I will dial-in using my phone’ and this will automatically mute your speakers.
VOIP: If you are broadcasting your audio over VoIP and begin to have echo problems it may be due to the equipment setup at your location. We always recommend using a headset microphone when you would like to collaborate through the VoIP feature. If you do not, then you may consistently experience echo problems. When you don’t use a headset, the audio comes through the computer speakers and directly back into the open microphone built into the computer. This setup works well for a one to many presentations, but when multiple speakers are presenting then the best setup is to have all presenters on headset microphones to avoid issues.