Knowledge Base | Help Site
By telspanhelp
This is most likely caused by a poor connection to the internet. You should be connected to the internet via a hardwired, broadband ethernet connection that has at least 2.0 Mbps download speed. Wi-Fi may result in poor connection speeds and is not recommended.
In some cases, we may be able to provide you with an electronic download of the recording. You will have to contact the organization who owns the recording to receive permission to download the file.
Please send us an email at webhelp@telspan.com including the date and title of the recording you are trying to access and we can reissue the link to you.